Fast forward to the lockdown a few months later, and OASE truly came into its own. Kurt Braeckmans, Service Desk Manager, vividly recalls: “Our Skype environment couldn’t handle the sudden surge in chats and calls when remote work became mandatory. In response, we rolled out Teams and made Teams meetings accessible to everyone within weeks.”
While the technical aspects were quite demanding, user adoption went surprisingly smoothly. Kurt notes, “Getting everyone on board was actually one of the easiest parts of the migration. Our colleagues quickly recognized the increased stability and added value of Teams.”
And thanks to OASE, they knew how to leverage Teams effectively. The Mazda IT team invested heavily in creating tailored content and curated the most relevant instructional videos within the custom Mazda application on OASE. This streamlined approach allowed the team to guide employees directly to the right resources, ensuring everyone was up to speed.
With OASE’s user-friendly interface, users experienced no barrier to start learning. Kurt asserts, “The platform is intuitive and accessible, catering to users of all skill levels. You don’t need a manual because it’s incredibly user-friendly.” Marc adds, “And there are no annoying ads, unlike platforms like YouTube.”
Expanding the OASE web app with integrations into the Office applications and Teams makes things even more accessible. You can access the information you need, all without leaving your work environment.